Star 99.1 WAWZ reduces workload, streamlines Sharathon processes.

WAWZ was using a complex set of databases in order to manage on-air Sharathons. Downloading and uploading data daily, they had no way to track results in real time, and even with extra staff, it always took several weeks after an event to send out pledge reminders. Manager of business administration, Nancy J. Walter reports, “Now, with Allegiance, we are doing data entry in real time, are caught up on a daily basis, and able to send Sharathon pledge billings in just a few days.”

Pittsburgh Community Broadcasting stations overcome challenges to become pledge drive machines.

Just 18 months ago, pledge drives at WESA and WYEP were paper-driven, with volunteers in the studio filling out paper pledge forms. Besides being inefficient, it also meant they were not PCI-compliant. Now, with Allegiance in place, both stations are pledge drive machines with integrated operations and immediate sophisticated reporting. According to development director, Nancy Wood, “Instead of working 10-12 hours a day during and immediately following the drive, the membership staff is caught up each day with virtually no extra hours at all!”

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WNMU-FM, Marquette, Mi, streamlines logistics to grow Sustainer program.

Prior to acquiring Allegiance, the challenges in managing a sustainer program were daunting. Reliance on multiple systems, manual proofing and error correction, staying on top of countless logistical details, provided numerous opportunities to get it wrong. Now with Allegiance, processing Sustainer transactions takes only a few hours a month. Station manager/development director, Evelyn Massaro says, “Whether you have 100 or 1,000 sustainers, it is the same workload. And Allegiance makes sure we’re not missing anyone or anything.”

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KJZZ, Phoenix, AZ, doubles sustainer upgrades in one year.

When KJZZ first acquired the Allegiance Online Personal Interface (OPI) module in 2010 it was at the cutting edge in donor engagement and customer service, and that’s where they wanted to be. Every drive KJZZ converts more members to e-Membership. In five years, KJZZ/KBAQ has moved from its initial 1,114 e-members to 14,249 e-members. According to major gifts officer, Brian Fergus, “OPI, the tool that drives our E Membership effort, is changing how the station does business.”